![]() I cannot stand being stuck on a plane that cannot regulate its cabin temp. This last one is what had really driven me away from this airline. ![]() Then in air it’s frigid to the point you cannot get comfortable no matter what. And my biggest beef w/ this airline is sitting at the gate w/ no AC running so you melt & feel miserable. And, unless you’re taking a short flight (which I believe they still excel at) their prices are no longer competitive. Back in the 90’s and early turn of the century they were a clean, mean machine when it came to reliability. I will give them props for holding connecting flights so as to not strand me and others but ideally wouldn’t have so many delays to begin with. No matter how diligent I am at checking in exactly 24 hrs prior to flight I still get stuck in end of A or B group and much worse than this is being stuck w/ a middle seat because 1st flight gets delayed to the point you cannot make it to the gate for 2nd flight until boarding is either over or almost over. My trips always include a layover and it’s been YEARS since I’ve been through all four flight segments w/ out a delay. Circa summer 2018 it became very unreliable (I take the same trip several times a year). Airline not what it used to be.įor many, many years this was my go to airline. I am grateful you service the needs of your customers where possible and being there to help.Īpp is great. Thanks Southwest for being our No.1, Goto Airline Service. Four weeks later the college changes the date of graduation, and you are left with only 2-3 wks before the new graduation date, having to change all your plans! SW, has always helped us with unexpected changes w/o penalizing with outrageous fees for things we couldn’t prevent or needed to change. that student could have a date for you, so you purchase the tickets in advance in order to get the best pricing. Take a college student athlete graduating. They are a passenger friendly service with luggage + carryon, airfare + exchanges! They still put the passenger/customer needs a part of the equation when you are PLANNING a trip! Keyword here “planning.” Most of us don’t always know what outcomes of our trips may be. SW’s customer service has always been on point, helpful, and quick service-faster than most. Southwest is my Goto Airline! Southwest (SW) has been my Goto airlines for the past 14 years since my oldest daughter starting traveling for Debate competitions and my other children followed. You can then use those points to purchase more flights! Did you forget to add your Rapid Rewards® number during booking? – No worries, add it after booking your flight and earn points. Sign up for Rapid Rewards® and earn points on your flights. Use our app to quickly book all of your travel needs. More of a rental car person? You can do that in the app, too. Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. 2Due to licensing restrictions, on WiFi-enabled international flights free live TV and iHeartRadio may not be available for the full duration of flight.Ĭontact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer and then tap on “Chat.” Use the app to take you to our Inflight Entertainment Portal1 where you can watch free live TV2, listen to free music from iHeartRadio2, access free on-demand TV episodes, and view free movies.ġAvailable only on WiFi-enabled aircraft. Your unused Southwest® flight credit(s) will show in ‘My Account’, within ‘travel funds’ section. You can now use flight credits, Southwest LUV Vouchers, and gift cards when changing your flight in the app. Don’t forget to add your Mobile Boarding Passes to Apple Wallet!Īpple Pay® is now available as a payment option in the iOS app! This is an additional option to our other available payment methods - PayPal® or Credit/Debit Cards. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Get mobile boarding passes for all passengers on your trip 24 hours in advance. Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status, and more. Use Face ID® to make booking even faster! You can also store your credit cards. Plus, add extras like EarlyBird Check-In®.īook a trip in just a few quick taps. ![]() We've made improvements and fixed bugs for a smoother ride.Ĭheck in, change or cancel your flights.
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